Access Statement For Ouse Bridge House

Introduction
We are a small family run establishment in an Edwardian building overlooking Bassenthwaite Lake. We have 11 bedrooms over 3 floors and aim to cater for the needs of all visitors to the Ouse Bridge.

The following is a summary of our provision and if you have any specific questions please fell free to call us and we will endeavor to help.

Pre-Arrival

• We can be contacted by telephone, email, post or fax.
• We have a website through which enquiries can be made and a secure section where deposits can be paid
• A letter of confirmation is sent with all bookings along with a brochure, map and menu. These can be provided in large print by prior arrangement
• Guests are encouraged to view our website where all our facilities are explained in detail.
• The main train station is 40 minutes away by car and can be reached by bus taking approximately 1 .5 hours.
• The bus stop is approximately 200 metres away from our front gates
• There are a number of taxi companies in the area and we can make a booking for you if required
• We are approximately 6 miles from the towns of Keswick and Cockermouth and there are buses to both running every 2 hours.
• The nearest shop-mobility scheme is in Penrith and there are plans for one in Workington

Arrival & Car Parking Facilities

• We have a large sign at the entrance to the property with our phone number and website displayed prominently
• There are no marked parking bays but plenty of room for all cars.
Guests can be dropped off right next to the entrance
• The car park is on a small slope and the surface is gravel
• We can assist guests with luggage

Main Entrance & Reception

• There are three steps of 5cm, 10cm and 15 cm height to reach the porch and a step of 18cm to the front door
• The front door is open from 4pm to 10.30pm
• The front door is 84cm wide leading into an inner porch with another door which is 86 cm wide
• The distance from the front door to the reception desk is 6 metres. The reception desk is 1 metre high
• The inside porch has a short pile carpet and the main entrance hall has a wooden floor thoughout

Public Areas - General (Internal)

• The downstairs hallway is 135cm wide at its narrowest point
• The upstairs landings are 85cm wide at their narrowest point
• All hallways and landings have a good colour contrast and are well lit
• The stairs and upstairs landings have a floor covering of short pile carpet
• The dining room, lounge/bar and one guest room are located on the ground floor
• There are 16 stairs to the first floor where 6 guest rooms are located.
• There are a further 15 stairs up to the 4 guest bedrooms located on the second floor.
• The stairs are 17cm high, 27 cm deep and 100 cm wide. There is a wooden handrail on the left hand side.
• There is no lift but we are happy to provide assistance with luggage

Public Areas - WC

• 9 bedrooms are en-suite, including the ground floor room and the remaining two each have a private bathroom
• There is a public toilet located at the top of the stairs to the first floor

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

• Breakfast and Dinner are served in the dining room, which is located on the ground floor. There are no steps and the door is 75cm wide
• Furniture is flexible and can be moved on request.
• Tables have under space of 73 cm high and are either 122cm or 70cm wide
• Dinner is waitress service and hot food at breakfast is also by waitress service. There is a buffet for continental items at breakfast, however waitress service can be provided if required
• Menus and wine lists can be provided in large print by prior arrangement
• The residents bar and lounge is also on the ground floor. The door is 75cm wide and there is a mix of easy chairs and hard backed chairs.
• There is waitress service from the bar

Laundry

• Not available

Shop

• Not available

Treatment room/s

• Not available

Leisure Facilities

• Not available

Outdoor Facilities

• There are wooden garden tables and chairs located outside the front of the hotel. Furniture is not fixed and can be moved on request.
• The area is lit at night

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

• Not available

Bedrooms

• There are 11 bedrooms. One is on the ground floor, 6 on the first floor and 4 on the second floor.
• 9 rooms are en-suite, including the one on the ground floor. Some have baths and showers and some baths or showers only.
• 2 rooms have their own private bathrooms opposite and with baths in both.
• All rooms have short pile carpet, good contrast in decor, colour TV with remote control and teletext and two easy chairs.
• Some furniture can be moved on request
• The ground floor bedroom has a door width of 70cm. The room has can be either twin beds or a double bed.
• Room information can be provided in large print by prior arrangement
• There are smoke detectors and loud audible fire alarms in all guest rooms
• All rooms have a kettle and tea and coffee making facilities
• Most bedding is non -feather and we can ensure that no feather pillows or duvets are used if requested
• A mini fridge can be provided for rooms if required and by prior arrangement

Bathroom, Shower-room & WC [Ensuite or Shared]

• The ground floor room is en-suite with a walk-in power shower
• The shower is 1 metre wide and has small step up of 10 cm
• The toilet is 48 cam high
• The basin is 86 cm high with a clear underspace
• The room is well lit and has a wooden floor, with good contrast of floors, walls, fixtures and fittings
• Other en-suite bathrooms have either walk in showers only, bath with shower attachment on the taps or a bath with shower over the top.

Self-Catering Kitchen

• Not available

Caravans, Holiday Homes & Twin Units

• Not available

Touring Facilities (Holiday Parks)

• Not available

Attractions (Displays, exhibits, rides etc.)

• Not available

Grounds and Gardens

• We have tables and chairs outside the front of the hotel for guests use

Additional Information

• We have smoke detectors and a loud fire alarm in all rooms, which will sound continuously in an emergency. If you require more assistance for evacuating please notify us on arrival and we will ensure you are evacuated safely
• There is a map on the back of each bedroom door explaining how to evacuate the building if needs be. This can be made available in large print by prior arrangement
• We are happy to take delivery of hired equipment
• We are a completely non-smoking building
• We do play background music in the bar and dinning room
• There is clear directional signage to all rooms
• We have a mini fridge available for storing medication/ food in rooms and can put larger items in our main fridges on requests ( not 24 hour access)
• We do not accept pets
• There is some mobile phone reception from the hotel for 02 and Vodafone but it is poor for Orange, T-Mobile or Virgin Mobile
• All rooms are fitted with fire doors to create a fire corridor in the event of fire.

Contact Information

• Address: Ouse Bridge House, Bassenthwaite Lake, Dubwath, Cockermouth, Cumbria, CA13 9YD.
• Telephone: Telephone: 017687 76322
• Fax: Fax 017687 76486
• Email: Email: enquiries@ousebridge.com
• Website: Website: www.ousebridge.com
• Hours of operation: Closed 2 Jan - Mid February. Hours flexible to Business. The Ouse Bridge is also our home so is occupied 24 Hours a day. Mainline telephone answered 9.30am - 9.30pm
• Local carers: Keycare Services Ltd - 01900 870880
• Local equipment hire companies: FC Wheelan - 01900 603332
• Local public transport numbers: 0870 6082608
• Local accessible taxi numbers: Ian's Taxis : 07802 564070

Future Plans
• We are planning to put a handrail in the shower of the ground floor bedroom, which is due for completion in winter 2007/08

We welcome your feedback to help us continuously improve if you have any comments please phone 017687 76322 or email enquiries@ousebridge.com

Created on: 7/26/2007